Dear City Colleges community,

To ensure an exceptional student experience for each City Colleges student, departments across the system are embarking on a collaborative, multi-year project called Streamlined Student Success (3S).

Through the 3S initiative, we will increase awareness of our programs and supports, simplify processes across departments, and ensure the best systems are in place so that our staff and faculty can support each student as they reach their goals both in and out of the classroom.

Three Projects, One Goal

The 3S initiative is comprised of three projects–you can read more and stay up-to-date at www.ccc.edu/3S:

• Branding: We will take a fresh look at our branding, ensuring our message is clear and recognizable to prospective credit, Adult Education, and Continuing Education students, as well as current students, alumni, partners, and community members across the city.
• New website: An interactive, user-friendly website will ensure our programs, innovations, and student successes are clear and easy to find.
• CRM (Customer Relationship Management): A CRM system will make it easier for prospective students to become part of CCC, and improve our ability to provide real-time, personalized guidance to current students.

A Collaborative Process

As with any large, system-wide undertaking, we anticipate challenges and even setbacks along with our successes. Your feedback will be important throughout the project, so let us know when things are going well and when you have concerns. You can expect to receive email updates periodically, and you can take polls, share your feedback, and check progress, timelines, and updates by visiting www.ccc.edu/3S at any time.

We look forward to working with you as we improve systems and practices across City Colleges for students, faculty, and staff.

Sincerely,

Jerrold Martin Vice Chancellor | Chief Information Officer Office of Information Technology

David Deyhle Vice Chancellor of Institutional Branding and Strategic Marketing