3S Update – October 4, 2021

Dear City Colleges community,

To ensure an exceptional experience for each City Colleges student, departments across our system are diligently working on a collaborative, multi-year project called Streamlined Student Success (3S). Since we launched the 3S initiative this past spring, our committees have been engaging with internal and external community members, vendors, and partners on the first phase of each project: Strategic Rebranding, Website Redesign, and CRM.

Read more about our key milestones and help us support a positive experience for current and prospective students alike by getting involved:

New Digital Tool Launched: Campus 360 Videos

  • Lets prospective students and parents visit campus without leaving their home.
  • Additional student success and program overview videos enhance the experience (adding photos/videos is ongoing).
  • Drone shots of the surrounding neighborhoods give visitors a real feel for the college’s location in the community.

Take a virtual stroll around campus at www.ccc.edu/360.

Opportunities to Get involved:

Key Milestone Reached: Apply Website (www.ccc.edu/apply)  

  • Redesigned with clear, easy to navigate information outlined for prospective credit, adult education, and continuing education students.
  • Implemented a request for information option, with a corresponding series of emails for prospective students to learn more and engage with their college of interest.

Watch this quick video about the new features, information, and the new student prospect dashboard.

 

Thank you for your continued engagement and participation as we improve our systems to better support our students.

 

Sincerely,

Jerrold Martin

Vice Chancellor | Chief Information Officer

Office of Information Technology

David DeyhleVice Chancellor of Institutional Branding and Strategic Marketing

Darryl Williams

Vice Chancellor of Enrollment

 
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Help inform future City Colleges messaging and marketing communications

As part of the larger strategic rebranding project underway at City Colleges of Chicago, we are conducting a survey of our students, faculty, staff, and alumni. Along with research conducted with our community, education, and employer partners, local businesses, and other community members, the information gathered from this survey will help inform future messaging and marketing communications for City Colleges of Chicago.

Our vendor and partner in this project, C+R Research, will send you a link to the survey within the next few days with the subject line “City Colleges of Chicago Values Your Input.” Finishing the survey should take no longer than 10-12 minutes and will help inform the direction of the project. This is an anonymous survey.

Please do take the time to complete this important survey as soon as possible and help inform the rebranding project with your unique perspective.

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September Question of the Month

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Which section of our current website do you visit most frequently? Is it easy to find from the homepage? Answer here.

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Celebrating our first 3S milestone

Dear City Colleges community,

To ensure an exceptional experience for each City Colleges student, departments across our system are diligently working on a collaborative, multi-year project called Streamlined Student Success (3S). Since we launched the 3S initiative this past spring, our committees have been engaging with internal and external community members, vendors, and partners on the first phase of each project: Strategic Rebranding, Website Redesign, and CRM.

Hitting our first milestone: www.ccc.edu/apply

Because it would have immediate impact, the Apply webpage was prioritized to be updated first. We are now launching the improved site, which includes the following features:

  • Prioritized accessibility that meets WCAG (Web Content Accessibility Guidelines) and considerations for the visually impaired
  • A centralized place for any prospective student – credit, adult education, and continuing education – to learn more and take the next step toward their educational goals
  • An option to either apply right away or request more information based on college or program of interest (students then receive a series of customized emails, allowing us to streamline our outreach as never before)
  • A list of popular questions and a guide that will help prospective students understand the application process
  • A direct path to connect with Virtual Student Services
  • A clear list of registration dates and deadlines
  • A dashboard connected to the page that will allow enrollment managers at each college to instantly see who has requested information and who has applied – and follow up accordingly

Take a look, then take a short survey!

You can see the new page by going to www.ccc.edu/apply. Then, let us know what you think by taking this quick survey.

We appreciate all the work that our teams put into hitting this first key milestone, as well as the students, faculty, and staff across our colleges who gave input and will continue to do so throughout this project. This is just the beginning, and we encourage you to get involved by visiting and sharing your feedback at www.ccc.edu/3S, or by emailing your input to 3S@ccc.edu.

We look forward to sharing many more improvements and updates with you in the coming months.

Sincerely,

Jerrold Martin

Vice Chancellor | Chief Information Officer

Office of Information Technology

 David Deyhle
Vice Chancellor of Institutional Branding and Strategic Marketing

 

 Darryl Williams

Vice Chancellor of Enrollment

 
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Question of the Summer (June-August)

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What is missing from our website today that you would want to see included on our future website? Answer here.

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Your 3S update

Dear City Colleges community,

 To ensure an exceptional student experience from the moment a prospective student learns about City Colleges until they earn a credential, City Colleges of Chicago is embarking on Streamlined Student Success (3S): a three-pronged project to improve technology and simplify processes across departments. This initiative will ensure that the systems are in place to support each student as they reach their goals at City Colleges and beyond.  

The 3S committees and our partners have jumped in to the research and planning phases of our three projects: branding, website, and CRM. Now, we need to hear from you!

Take this quick survey to let us know how you’re feeling about the 3S initiative as we begin this multi-year project.

Get Involved:

  • Students: Check out the 3S Student Center to see how you can be a part of this project
  • Send your questions and concerns to 3s@ccc.edu
  • See a cool website? Share it with us as we think through our new website design
  • Answer our question of the month
  • Keep an eye out for opportunities to be a part of focus groups and user interviews

Remember:

  • With this project, our technology isn’t the only thing that will change – some of our behind-the-scenes and student-facing processes will need to change, too.
  • You can always check in on progress and updates at www.ccc.edu/3s, including who we are working with to make these improvements happen.
  • There will be lots of opportunities to get involved, including volunteering for focus groups, taking surveys, and more.

As always, you can contact 3s@ccc.edu. We’ll check in with you again soon!

Sincerely,

The Streamlined Student Success Project Committee

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May Question of the Month

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This month, we want to hear your thoughts on the current website at www.ccc.edu: What is missing from our website today that you would want to see included on our future website? Answer here.

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City Colleges Launches Streamlined Student Success (3S) Initiative

Dear City Colleges community,

To ensure an exceptional student experience for each City Colleges student, departments across the system are embarking on a collaborative, multi-year project called Streamlined Student Success (3S).

Through the 3S initiative, we will increase awareness of our programs and supports, simplify processes across departments, and ensure the best systems are in place so that our staff and faculty can support each student as they reach their goals both in and out of the classroom.

Three Projects, One Goal

The 3S initiative is comprised of three projects–you can read more and stay up-to-date at www.ccc.edu/3S:

  • Branding: We will take a fresh look at our branding, ensuring our message is clear and recognizable to prospective credit, Adult Education, and Continuing Education students, as well as current students, alumni, partners, and community members across the city.
  • New website: An interactive, user-friendly website will ensure our programs, innovations, and student successes are clear and easy to find.
  • CRM (Customer Relationship Management): A CRM system will make it easier for prospective students to become part of CCC, and improve our ability to provide real-time, personalized guidance to current students.

A Collaborative Process

As with any large, system-wide undertaking, we anticipate challenges and even setbacks along with our successes. Your feedback will be important throughout the project, so let us know when things are going well and when you have concerns. You can expect to receive email updates periodically, and you can take polls, share your feedback, and check progress, timelines, and updates by visiting www.ccc.edu/3S at any time.

We look forward to working with you as we improve systems and practices across City Colleges for students, faculty, and staff.

Sincerely,

Jerrold Martin

Vice Chancellor | Chief Information Officer

Office of Information Technology

 David Deyhle
Vice Chancellor of Institutional Branding and Strategic Marketing

 
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